Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from https://www.telvora.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe for Returns
You may return eligible items within 30 days of the original purchase date. Items must be in their original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
The following items are not eligible for return:
- Digital products or downloadable software
- Personalized or custom-made items
- Items marked as final sale or clearance
Refund Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (737) 897-5610. Provide your order number and reason for return. We will provide instructions for shipping the item back to us at 3573 Northeast 23rd Road, Austin, Texas 78740, United States.
Refund Method and Timing
Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We only exchange items if they are defective or damaged upon receipt. Contact us at [email protected] within 7 days of delivery to arrange an exchange.
User Responsibilities
You are responsible for ensuring returned items are securely packaged to prevent damage during transit. We are not liable for returns lost or damaged in shipping. Retain your shipping receipt as proof of return.
Legal Disclaimer
This policy is governed by the laws of the United States. https://www.telvora.store reserves the right to modify this policy at any time. Continued use of our services constitutes acceptance of any changes.
Contact Information
For questions about this policy, contact us at [email protected], +1 (737) 897-5610, or 3573 Northeast 23rd Road, Austin, Texas 78740, United States.